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May 2016 Contents


 

Editor’s Note 

Save A Life: Be A First Responder

Pressure Washer’s Guidebook: Keep Your Rig at Its Best

Principles of Lean Spending: Doing the Most with the Least, Part II

Pressure Washer’s Guidebook: Gas Stations/Convenience Stores

Making Customer Service a Positive Experience

Safety: Safety Series, Part 12: The “K.I.S.S.” Principle for Cybersecurity: How to “Keep It Safe and Secure” in an Online World

Handling an OSHA Inspection

Selling to the Marine Industry

Service Tech Training: Principles of Pressure Washer Design, Part II

The Law Advisor: Employee or Independent Contractor: How I should Know… and Why It Matters

Financial: Correcting Business “Boo-Boos”