Part I

Small Business
4 Chapters including:

• Setting Up Your First Office
• Small Business Documents-Knowing What You Need
• Breaking Bad Habits

Part II

Marketing Your Service Business
16 Chapters including:

• Developing Your Brand Image
• Building Your Company's Service Bundles
• Making the Most of Your Company's Online Presence
• Managing Your Sales Leads and Utilizing Consultative Sales
• Providing Excellent Customer Service

Part III

Cleaning Applications
27 Chapters including:

• Creating and Maintaining a Safe Work Environment
• Introduction to Detergents
• Environmental Concerns
• House Washing
• Wooden Decks and Fences
• Cleaning Agricultural Equipment

Part IV

Service Technician Training
64 Chapters including:

• The Service Technician
• Service Tool Basics
• Setting Up a Service Shop
• Troubleshooting

Part V

Reference Files

• Water flow for nozzle sizes and pressures
• Spray angle coverage
• Oil burner altitude correction factors
• Spray nozzle formulas

Part VI

Glossaries

• Chemical glossary
• Marketing glossary